Terms of use

The agreement between you and AIM Dev Ltd when you book through this service or run an event on it.

Last updated 30 October 2026.

What this service is: Comealong is software that lets an organiser publish an event page, take bookings and check guests in at the door. It is run by AIM Dev Ltd, Auckland, New Zealand, and is in beta.
Who you are buying from: Your ticket is sold by the organiser named on the event page, not by us. The organiser is responsible for the event: what it is, whether it happens, and what happens there. We provide the software and are not a party to that sale.
Paying for a ticket: Prices are in New Zealand dollars and include GST where the organiser charges it. A bank transfer goes from you straight to the organiser's account; we never hold ticket money. A card payment is taken by Stripe into the organiser's own Stripe account and confirms your place at once. If the organiser's Stripe account offers Afterpay, you can pay in four parts through Afterpay instead; Afterpay's own terms apply to that. When an event offers payment from your bank app, you approve a one-off payment in your own bank, straight to the organiser's account, and your place is confirmed once the bank reports it sent. A place paid by transfer is held for a limited time and is confirmed when the organiser confirms the money arrived. Use the reference shown on your booking. A place that is not paid in time is released.
If you cannot come, and refunds: Each event page says, before you book, whether a paid ticket is refunded when you give up your place. You can pass a ticket to a friend from your booking page, and when the event is sold out you may be able to resell it (see below). Refunds are paid by the organiser. We cannot refund money we never held, but the service helps: it tells the organiser a refund is due and passes on the account you want it sent to.
Reselling a ticket to another guest: Unless the organiser has switched it off, you can resell a paid ticket to other guests from your booking page, at no more than you paid for it. Resold tickets are offered only when that ticket type is sold out, so the organiser's own tickets always sell first. You can take a listing back until a buyer starts paying. Once the buyer has paid, the ticket is theirs: it gets a new code, and your old QR code and wallet pass stop working. You get back the price the buyer paid. A card payment is refunded to your card in part; a transfer or PayPal payment is sent back by the organiser to the account you give. The booking fee you paid is not refunded. A ticket that was scanned, passed to a friend or is part of a pass for several dates cannot be resold, and neither can tickets for an event that goes ahead only with enough bookings.
Presales: ballots and early access: Some events open with a presale: you register before the general sale, within a limit of tickets per person. In a ballot, a random draw decides who gets tickets, up to the number you asked for, at the price at the time of the draw. If the ballot is paid by card, you save a card when you register. Stripe keeps it on the organiser's account, and it is charged automatically, once, if you are drawn. If the ballot is paid by transfer, a drawn guest gets a booking to pay in the usual time. If you are not drawn, nothing is charged and you get a link to book early instead. If your card is declined at the draw, the tickets go to the next person and you get that link too. With early access, everyone registered gets a link to book before the general sale. You can withdraw your registration until the draw (for early access, until you book).
If an event needs a minimum: Some events go ahead only if enough people book by a day shown on the event page. If you book one by card, you agree that your card is saved by the organiser's payment provider and charged the amount shown, once, when the minimum is reached; nothing is charged before then. If the minimum is not reached by that day the event is called off and nothing is charged. If you book one to pay by bank transfer or PayPal, you pay only once it goes ahead, within the time we email you. You can give up your place for free until you are charged. If your card is declined when it is charged, you have 24 hours to pay another way before your place is released.
Waiting rooms and day tickets: When many people come at once, an event page may put you in a waiting room and let people in to book in the order they came. A cookie keeps your place. Once you are let in, you have 15 minutes to book. For an event over several days, a day ticket is valid on its own day only; a ticket for all days is valid on each of them.
If an event is cancelled or changed: The organiser must tell the guests and refund paid tickets for a cancelled event. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
If you organise events: You describe your event accurately, hold it as described, and hold whatever licences and permissions it needs. You are responsible for the event, for your guests' safety, for refunds, and for your own tax and GST. You use guests' details only to run that event, and to send your news to the people who said yes to it; you do not send them marketing they did not ask for.
Your news, campaigns and texts: You can email your news to the people who ticked yes to it or follow you, and text the guests who ticked yes to texts about their booking. You decide what is sent and to whom, and you are responsible for it, including under the Unsolicited Electronic Messages Act 2007; we send it on your behalf. Send only to the audiences shown here, and only about your own events. Every email carries an unsubscribe link and every text a stop link; do not try to reach people who stopped in another way through the service. Texts are charged as set out under Our fee, and pause while a card for our fees is declined or a statement is overdue.
Resale and presales on your events: Fair resale is on for each event unless you switch it off. When a resold ticket sells, the buyer pays you as for any booking. A seller who paid by card is refunded automatically; a seller who paid by transfer or PayPal is paid back by you, and the dashboard shows what is owed until you mark it sent. For a ballot you set the number of tickets and the dates. The draw runs at its time, or when you start it, and winners' cards are charged on your Stripe account.
Guest lists, promoters and pasted events: If you upload a guest list, you confirm that you have the right to add those people and for us to email them their tickets. If you add promoters, you are responsible for them and for any commission you agree with them. They see their link's views, tickets and money, and the guests they gave free tickets to, never the details of guests who booked through their link. If you paste a link to start an event, our server fetches that public page once to fill in the form; only use pages you are allowed to copy. Nothing is saved or published until you save the event. On an event with 300 places or more you get one summary of bookings a day instead of an email for each booking.
Our fee: Free events cost nothing. For a paid ticket our fee is 3% + $0.30, GST included, added to the guest's total unless you choose to absorb it. Card payments: Stripe takes our fee out of each payment as it is made, including payments a guest makes on their own phone at the door. Afterpay payments count as card payments; Stripe's charge for Afterpay is separate from ours. Bank transfers, PayPal and payments from the bank app: the money goes straight to you, so our fee is owed afterwards. If you save a card with us for our fees, we charge it when $20 is owed, and otherwise once a week for whatever is owed, and email you a receipt each time. If the card is declined, new bank-transfer and PayPal bookings pause at once, until the fees are paid by another card or by bank transfer; card bookings carry on. Without a saved card you can owe at most $20: at that point we send a statement, and bank-transfer and PayPal bookings pause until it is paid. Anything owed below that is billed after the end of the month, and a month with less than $10 in fees is not charged. Tickets you sell at the door for cash or on your own card machine, and guests you add yourself, carry no fee. Add-ons sold with a booking (merchandise, parking, a meal) carry 3%, with no fixed part. So do donations guests add to a booking. A pay-what-you-want ticket carries the usual ticket fee on the amount the guest chooses to pay. A resold ticket is a new booking and carries the usual ticket fee; our fee on the first sale is kept. Texts cost $0.25 per text part (160 plain characters, or 70 with Cyrillic letters or emoji), added to your fee statement. If we change the fee we will tell organisers at least 30 days ahead, and it will not apply to tickets already sold. Our fee is kept when a ticket is refunded, and a booking fee paid by the guest is not refunded.
Helpers, door links and door sales: You are responsible for the people you add to an event's crew or give a door link to, and for what they do there, including the money they take at the door. Keep door links to the people you mean them for and turn them off when they are no longer needed; each link works only from three hours before the event to three hours after it ends.
If you act for an organisation: If you set up an account for a company, club, society, trust or group, you confirm that you are authorised to act for it. The organisation is then the organiser: it is responsible for its events, its guests' refunds and our fees, and you and the people you add to its team act on its behalf. An informal group that is not registered remains the responsibility of the person who runs its account.
What is not allowed: Events that are illegal or that you do not intend to hold, misleading descriptions, taking bookings to collect people's details, spam, and attempts to break, overload or get around the service. We may remove an event or close an account that breaks these terms, and tell its guests.
The service as it is: We work to keep the service running and your data safe, but we do not promise it will never be interrupted. Organisers should download the guest list before an event; the door screen also works without a signal once opened.
Our liability: To the extent the law allows, we are not liable for the event itself, for what an organiser or a guest does, or for indirect loss. Our total liability to an organiser is limited to the fees that organiser paid us in the previous twelve months. An organiser who uses the service in trade agrees that the Consumer Guarantees Act 1993 does not apply to the service we provide to them. Nothing here limits the rights of a guest as a consumer.
Your details: How we handle personal information is set out in the Privacy policy.
Changes, and the law that applies: If these terms change we will publish the new version here with its date. Organisers are asked to accept a new version the next time they open their organiser screens, and cannot use the organiser screens until they do; guests accept the version in force when they book. New Zealand law applies and New Zealand courts decide any dispute.

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